FREQUENTLY ASKED QUESTIONS

This FAQ answers common questions about the Jam website and accounts. For help with Spotify, check the Spotify App FAQ. Have more questions/feedback? Write to us.

Posting jams

I chose a jam from SoundCloud or YouTube and the song name is wrong. What do I do?
Sometimes our jambots have trouble figuring out song and artist names from dodgy metadata; they lack your human intellect and get it wrong. You can correct it yourself on the “confirm your jam” stage of posting a new jam. If you notice the mistake after posting your jam, you can use the “edit” link on your profile page to fix it too.

I know my jam is on YouTube, but it doesn‘t show up when I search. Why?
Some YouTube videos have embedding disabled (by whoever uploaded it). Since we can’t play these videos on Jam, our search filters them out.

I can’t post a jam, can you help?
Choosing jams isn‘t fully tested on mobile devices yet (though it usually works on iOS), so we recommend you post jams from a computer for now. Also, make sure you hit “Post” after previewing your jam. If that still doesn't work, let us know.

Wait, I only get one jam? Are jam stocks limited or something?
Yup. Your jam is precious, so choose wisely. (But change it whenever you want!) If you want to know more about why this is, check out our About page or, for a more in-depth answer, this interview we did with the NME.

How do I change my jam image and background?
You can change these on the “Edit Style” screen while posting a new jam. Before you hit “post” there is a preview of what your jam will look like. To change your jam image, paste in a link to an image or upload one. To change the background, click on the thumbnails. To go all-out with your design skills, use the “Show more style controls” link. Once you’ve posted your jam it’s done. You can can‘t edit it except for the text associated with it.

My jam is awesome, why isn‘t it getting more plays?
Jam is a passionate — but still growing — community of music lovers. Here are five tips we've put together to help you get more out of the site (and more love for your jam).

Playing jams

I can’t play any music, what’s going on?
First, check if you’re running any flash or ad-blocking extensions, and try turning them off for This Is My Jam. (For the techies: we do use HTML 5 audio, but cross-browser support isn't quite where it should be yet so we fall back to Flash in certain situations.) If you’re on a non-iOS mobile device, playback may also be patchy; bear with us while we improve the mobile experience.

One of the jams on my homepage won’t play, what gives?
Very occasionally, jams go missing. When you press play, you’ll see a pause button but no sound will come out. We’re working on taming these rogue jams that gallivant off — bear with us.

I want to skip to the middle of a jam, where’s the scrubber?
C’mon, someone chose that song very carefully. The least you could do is listen all the way through.

Finding music & people

How can I find more jams like mine?
Once you've posted a jam, head on over to the explore page for a list of jams from other people that you might enjoy.

What are some other ways I can explore music on Jam?
We recently added some new categories to our explore page. To see what’s popular right now, try today’s most loved jams, or the songs being posted most often recently. To explore further afield, we’ve collected rare jams (songs we don’t see very often), or jams from new members. And of course, you can always spin the random wheel o’ jam.

What are #hashtags about?
We're experimenting with #hastags in jam descriptions (when you post a jam) and also in comments. They're a way to connect jams together. Write your own, or add them to other peoples' jams via comments (but be respectful). For now, clicking a hashtag will show you all the other active jams that have that tag in their description or comments. You can also search using tags on the explore page. If this features proves popular (or useful), we'll do more with it. Let us know what you think!

Can I search through other peoples’ jams?
Yes! The explore page has a search bar at the top for searching through current jams by artist name or by genre.

How do I find friends?
You can find friends from Facebook or Twitter in your suggestions.

I'm an early adopter and none of my friends have joined yet. What now?
If you can’t find any friends, and have already tried inviting people, don’t despair! There’s a wonderful community of music loving people here :) Firstly, check out your related jams (use the link directly below your jam, or the “Jams to Explore” in your homepage sidebar). Secondly, go exploring! Look for people who post similar music to your tastes and follow them. When you find someone whose music taste you particularly admire, check out what jams they’ve liked or who they follow – these will lead you to more amazing music and people.

Commenting

How do I mention someone in a comment?
You can page someone to a jam or mention them in your jam description by using the @ symbol like this: “Hello, @jamoftheday!” (just like on Twitter or Facebook).

Why can’t I post a comment on somebody’s jam?
If there is no comment box on someone’s page, it means they’ve disabled commenting.

Someone tagged my jam in a comment, what’s that about?
Hashtags are a way of connecting jams together; learn more about them here. If you don't like a #tag that someone has added to your jam, deleting the comment containing the #tag will remove your jam from that list.

I want to control who is allowed to comment on my page, how do I do that?
We’ve got you covered: use the "comment blocking" section in your profile settings.

Notifications

I'm not receiving any emails about my jam all of a sudden, what’s wrong?
Sometimes jam emails can get stuck in spam filters — have a look in your email's spam/junk folder in case our emails have landed there. Adding feedback@thisismyjam.com to your contacts is a good way to prevent this from happening again.

You’re sending me too much / not enough email!
Everyone’s preferences here are different, so visit your notification settings to enable or disable various emails however you like.

Sharing

How do I share my jam on Twitter, Facebook, or Tumblr?
When you post a new jam, there are tickboxes on the final preview screen (just before you hit “post”) for sharing your jam automatically to Facebook, Twitter, or Tumblr. Once ticked, it will remember this preference for next time. Already posted your jam, or want to share someone else‘s? Use the “Share” button on the jam page.

I posted a link to my jam on Facebook and it’s showing my old jam. Help!
To stop this from happening, click “Share” on your jam page, and use the “Post to Timeline” button or copy and paste from the “Share a link” box. (Facebook caches links, so this is why you need to use the unique URL for that jam, not the one you see in your browser bar).

Apps

Is there an app for Jam?
Jam has a companion Spotify App. At the moment we don’t have a mobile app, but it’s something we very much want too!

Account problems

Can I change my username?
Yes! You can do this in your Profile Settings. (Note: if you use Twitter to sign in; recently changed your Twitter name; and now want your Jam name to match, you need to do this manually).

I signed up with Facebook/Twitter but I’d rather sign in with email. Can I?
Yes! First set a password in your Account Settings. Once you’ve done this, you'll be able to sign in with your email and password.

Ack, I signed up with the wrong Twitter account. Can I fix it?
It happens to the best of us! To fix this, go to your Account Settings and set a password. Once you’ve done this, you can then disconnect the erroneous Twitter account in your Connected Apps Settings and re-connect the correct one.

I deleted the Facebook/Twitter account I use to sign into Jam. Help!
No problem. When trying to sign in, select "Reset or request a password" and enter the email address associated with your Jam account. We'll send you what you need to get back in and set a password that you can use to log in with thereafter.

I created a second account in error, and I want to delete it as it’s connected to my Facebook/Twitter account. How?
No problem. First, sign in with the erroneous account. If prompted for an email address, use a different one from your actual account (if you use Gmail, an alias works well for this). Now you should be able to go to your Account Settings and delete the account. Lastly, sign back in with your real account, go to your Connected Apps Settings, and connect your Facebook/Twitter account.

I want to connect Facebook/Twitter to a different account than the one it’s currently connected to. How?
A Jam account can only be connected to one Facebook/Twitter account at a time. Decide which account you want to disconnect and sign in with it. Go to your Account Settings and set a password (if you don’t already have one). Once you’ve successfully set a password, go to your Connected Apps Settings and disconnect Facebook/Twitter. Sign out and back in again with the account you want to connect and do so in your Connected Apps Settings.

Privacy

I need to protect my account from someone, what can I do?
At the moment you can’t block someone or lock your account, but you can change your setttings to control who can comment on your jam page. Your comfort is important to us, so if someone is bothering you or breaking our community guidelines, please tell us.

Write to Team Jam

Have more questions? Ideas? Found a bug?
Read the FAQ, then write us below and one of us will answer soon as we can.

Get in Touch

Write to Team Jam